FREE ALL DAY DELIVERY on UK orders over £100

RepBox FAQs

  • Dashboard
    Dashboard

    Where can I see when my next RepBox delivery is coming?

    When you click on 'Sign In' at the top right of any page and enter your details you will be taken directly to your dashboard. Alternatively if you are already logged in you need to click on '(your name)'s dasboard' which is also top right next to 'Sign In'. From there you will see your next delivery date displayed under 'Meat Day'.

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    Where can I find my referral code?

    Once you have navigated to your dashboard your Meat Mates code is on the far right of the page.  Any friend, family member, gym buddy etc using this code will get £10 off their first delivery (over £50) and we'll put £10 into your Meatbank for bringing them to the feast!  More details here.

    What is a Meater and how does it work?

    Your Meater gauges our relationship!  The higher you go on your meater then the better level of carnivore you become and the more freebies we send you.  Everyone begins the journey as a Starter Carnivore, Bronze is next then SIlver and... well you get the idea.  Our Lifetime Carniores are truly VIPs at HQ. Check out our short video below...

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    What are my Meat Mates?

    These are friends, family members, colleagues, clients etc who you have deemed worthy of a recommendation to Athleat. If they live up to the accolade and get involved with an order using your code (over £50) then we'll put £10 straight into your Meatbank to go towards your next order and take £10 off their payment.  More details below. 

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    To invite your mates using a social network or a direct email just click 'Meat Mates' and it is all layed out for you, alternatively just give them your referral code.  Spread the word - the more the meatier!...

    What is the Performance Centre?

    This area is unique to RepBoxers - normal customers do not have access to the Performance Centre.  Here you will find additional articles, recipes and promotions that are specifically designed and sourced for our RepBox members.  Enjoy!

  • Delivery Contents

    RepBox

    When is the cut off to change the contents of my next RepBox delivery?

    UK: Cut off for all changes or new orders is midnight before your order is being sent out to you. Our systems collate all of the orders at that time, ready to take payment at 5am and start the guys on preparing your meaty goodies fresh for despatch. E.g. if you are expecting delivery to the UK on Wednesday, then we butcher, prepare and send your order on Tuesday so your cut off is midnight Monday night.

    EU: If you are further afield in the isles or in Europe then your cut off is always midday on Thursday for delivery the following Wednesday (some areas may be a slightly longer transit and may arrive on Thursday) as we butcher your goodies on the Friday and then BLAST FREEZE ready for despatch on the Monday. Because your order is being sent frozen it may arrive to your destination partially thawed but don't panic! As long as the meat is cold to the touch they can be put in the freezer as required. 

    Do I get a warning that my RepBox delivery is coming?

    Yes!  24 hours before we start to prepare your order you will get a mail to let you know this is happening.  You then have until midnight on the day you receive that mail to make any changes you'd like to make to the contents, address etc or to move the delivery date entirely.  Don't worry - all of this info will be in the mail!

    How do I add items to my regular delivery?

    If you would like to recieve more or less of an item(s) that is already in your RepBox then simply go into 'Meat Management' OR 'My RepBox', change the quantity as necessary and make sure you click 'Save Changes'.  If you want to remove a product completely just click the little 'x' top right of the product before clicking 'Save Changes'.

    To add new item(s) to your RepBox you'll need to navigate to them through the menu at the top of the site and click 'Add'. As you add products in this way they will appear in your Box under 'Items to add'.  Once you are happy that all of the products and quantities here and in the above section 'Already in RepBox' are what you want in your next delivery then click 'Save Changes'.  

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    I want to clear my whole basket and start again.  How do I do this?

    Navigate through to 'Meat Management' OR 'My RepBox' in your dashboard and you'll see that each item has a small cross at the top right, clicking this will remove it from your RepBox once you click 'Save Changes'.  

    Your RepBox cannot be completely empty when you do this but you can delete all products and start building your box from scratch.  As long as there is something in there when you click 'Save Changes' then it will be amended!

    I don't want the delivery - can I just set the quantities to zero in my dashboard?

    No, if you save changes with an empty box this will not save.  If you would like to cancel just your next delivery then navigate to 'Meat Day' where you can push your delivery date back up to 8 weeks!  If you would like to cancel your RepBox altogether then please open it up through 'My RepBox' and click 'Cancel' and follow the instructions carefully. If you are already a RepBox customer click here to cancel.

     

  • Scheduling Your Deliveries

    RepBox

    What is the cut off for rescheduling my next RepBox delivery? 

    Cut off for all changes or new orders for delivery to the UK is Midnight before your order is being sent out to you. Our systems collates all of the orders at that time, ready to take payment at 5am and start the guys on preparing your meaty goodies fresh for despatch. E.g. if you are expecting delivery to the UK on Wednesday then we butcher, prepare and send your order on Tuesday so cut off is midnight Monday night. We will send a reminder mail prior to despatch of your box but please note that this is a courtesy service and therefore customers are reminded to check their dashboard to ensure that the RepBox is as they want it. We cannot be held responsible for any mails that do not make it to your inbox as this is out of our control.

    EU: If you are further afield in the isles or in Europe then your cut off is always midday on Thursday for delivery the following Wednesday (some areas may be a slightly longer transit and may arrive on Thursday) as we butcher your goodies on the Saturday and then BLAST FREEZE ready for despatch on the Monday. Because your order is being sent frozen it may arrive to your destination partially thawed but don't panic! As long as the meat is cold to the touch they can be put in the freezer as required. 

    Please contact us for information on your specific location if you do not see your country in the delivery dropdown at checkout or if you live in the highlands or isles.

    How do I change the date of my my next delivery? 

    Once you have logged into your dashboard click on 'Meat Day', select the most appropriate date and time for delivery and click 'Save Changes'.

    What is a 'Box Holiday'?

    If you are going on holiday or haven't finished the meat from your previous RepBox delivery then you can push your next delivery date back by taking a 'Box Holiday'.  Click on 'My RepBox' in your dashboard then navigate to 'Box Holiday' and make sure you click 'Save Changes'!

    What does 'Send Now' mean?

    If you've finished your meat early with an inpromtu barbecue or dinner party and the fridge is bare then you can hit 'Send Now' and this will show you the very next time slot available.  Click to confirm and you're done! 

    Can I put my RepBox on hold until I am ready to start it up again?

    Sure, either you can push your delivery back 8 weeks in your dashboard and keep repeating this when you get the notification that the time is coming or you can either email us at info@athleat.co.uk or give us a call on 0141 3438 122 and we'll get it sorted for you.

  • One Off Deliveries

    One Off Deliveries

    I would like to order a box of meat for a special occasion / friend, do I adjust my RepBox?

    You could do, but that would force you to have to log in again in the future and put your RepBox back how it was!  It would be better to place a one off order through your dashboard.  This won't affect your regular contents but will allow you to take advantage of your membership pricing.  

    Just navigate through the menus at the top of the site adding the items you would like for your one off delivery then when you are done click 'view box contents'.  You will now see your RepBox contents above and 'Items to Add' below, click below this on 'Order these for a one off delivery' and you're off! 

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    Do I get my membership prices for a one off delivery?

    Yes!  Please follow the instructions above.

  • Incentive and Referral Codes

    Meat Your Mates And Earn Free MEat For Life!

    Can I use an incentive code or referral code on my RepBox Order?

    Only if it is your first order with us, whether that is starting a RepBox or a normal order it will work just fine but not after that.  This is true for referral codes (those that have come from an existing customer or one of our partners) or an incentive code (discounted first box for joining the feast!).

    Understood, where do I put the code on my first order?

    When you start the checkout process there is a 'I have a code' link at the bottom left underneath the Delivery Cost Calculator.  Once you click on this a pop up will appear and you need to enter the code into the referral code box and hit 'apply'. Make sure that you place your code in the correct box. There are options for referral codes (codes from your friends), discount code (codes from Athleat HQ) or if you have been lucky enough for someone to purchase meat on your behalf then use the gift option by clicking the checkbox. 

    My incentive code is not working – what do I do?

    Please check your incentive code's minimum order value and excluded products if your code is not working. Athleat incentive codes are valid on a minimum order value of £50 not including delivery charges unless otherwise stated. Athleat incentive codes may exclude a small selection of products on site. If your code was received through an email or marketing collateral you can see the T’s & C’s for exact information on excluded products or minimum order values within the copy.

  • Payment

    Payment

    Do you take payment at the time of order?

    For one off orders, yes. For a RepBox delivery we take payment on the morning of despatch, just before the guys start to freshly prepare the meat for your box. This allows you the flexibility to make changes to your box and delivery right up until the night before preparation!

    What happens if my payment fails on the morning of despatch? Will I still get my meat?

    You will receive a mail early on despatch day to let you know that payment has gone through ok and that the guys are preparing your order.

    If payment fails then you will also be mailed with instructions for rectifying whatever has gone wrong. Usually this is due to an address or small detail not being entered correctly but will hold up the delivery of your order. In this event you will need to reschedule at your convenience through your dashboard. If you do not adjust your details the RepBox will be in permanent limbo and will wait patiently for you to return (not in the limbo position as that would be hard)

    It says I have money in my MeatBank. What is a MeatBank? How do I use it?

    Your Meatbank is free money to spend on meat whenever you choose! Your balance can be increased through promotions or refunds but most importantly by referring friends and family! Any friend, family member, gym buddy etc using your code will get £10 off their first delivery (over £50) and we'll put £10 into your Meatbank for bringing them to the feast!  More details here.

    As you go through the checkout process, if you have a balance in your MeatBank you will be asked how much of it you would like to use on this order. Move the slider to use as much or as little as you like then checkout as normal.

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    I am trying to update my payment details but I can’t seem to do it and I can’t delete the default card?

    As you have an existing RepBox agreement with us there needs to be a card registered to the account. Please add your new card to your account and mark it as the default option. You are then free to delete the old card.

    When I do add a new card it asks me to go through checkout. Why?

    This is a security process for your protection. As we are setting up a new agreement with a new card we need to check with the bank that it is a valid card and that it is yours! 3D secure is the best way to do this and we will only ever ask you do this when you are changing a card or delivery address once you are set up.

  • Addresses

    Addresses

    I want to change the address for my delivery. How do I do this?

    Once in your dashboard click on the icon for 'Addresses'.

    On this page choose 'Change Shipping Address' if you will not need the current address again in the future or click 'Add New Address' if the new address is a temporary arrangement and you made need both addresses in the future. In both cases you will need to follow the instructions on screen.

    IMPORTANT: In both cases you will then need to go back to your dashboard and click 'Meat Management' OR 'My RepBox' and select the correct address from the dropdown before saving the changes. This last step applies the new address to your next delivery so if not completed the box will go to the old address!

    When I try to change my shipping address I have to enter my 3D secure? Is that right?

    Yes! This is a security process to check that it is actually you who is choosing to have your meat delivered to a different location! Once you have completed 3D secure when you set up your RepBox you will only ever be asked again if you are changing your billing address

  • Cancellations

    How do I cancel my RepBox?

    It's easy to cancel your RepBox. All you need to do is head into your dashboard, click "My RepBox" and then click "Cancel RepBox" and follow the instructions. We will ask just a couple of questions to see how we can improve but it will only take a few seconds. Check out the video below to find out more.

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    If I cancel will I lose my place on the meater and all the goodies? 

    No. We will keep your place ready for your return!

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