We only deliver Tuesday – Friday as standard and no deliveries are made on Monday or Sunday. There is an option of a delivery on Saturday at a supplement. Delivery is free when you spend £100 or more and we charge a small supplement of £4.50 for orders under £100 or £7.50 for orders under £50 and £10 for orders under £25. There is a supplement passed onto us for a guaranteed AM delivery and you can check out the price for this during the checkout process. If you are ordering for a delivery outside on the mainland UK please check the delivery charges based on the address you input at checkout.
You will be contacted on the day of despatch via email/text to advise you of the delivery date and updates including the small possibility of any delays that may occur. We aim to keep you in the loop from our knife to your door.
Delivery takes place between 7.30am - 7pm (or 7.30am - 12pm if you choose the guaranteed morning delivery method) and we will pass on any specific instruction on your particular delivery to the courier who will aim to follow them. If none are entered and you are not in to receive the delivery the courier will either find a nice safe place to leave it for you and leave a note, or deliver to a neighbour also leaving a note. In the event of neither of these being acceptable (depending on the courier you choose) they may utilise a service which allows pick-ups from a store local to you. The courier will notify you of the delivery arrangement change. Please check with the courier you choose. Or very lastly, they will redeliver within 24 hours.
Delivery is usually within 24 hours of shipping and 99% of the time this happens, but don’t panic if it’s not, you have up to 72 hours!
We offer a Saturday delivery slot at a supplement, you can also choose to have your delivery made so that it is guaranteed to be delivered before 12pm, just choose the correct method at checkout.
As a “RepBox” customer you can as standard select a preferred delivery day at no extra charge at checkout. We will aim to deliver on this day. If you are placing a “regular” order, we aim to despatch your box within 48-72 hours of ordering if all items are available.
Remote Area Delivery Exceptions
Please note there are exceptions to our super fast delivery service there may be postcodes which are 2 day deliveries including deliveries to Europe. If you are unsure, please check to see if your postcode is included in this list if you are in the UK. All European deliveries are on a 2-3 day service.
Deliveries to Europe
Please carefully check the delivery section at checkout and enter your delivery address details carefully to see if we offer a 2/3 day service in your area. If not we will be unable to deliver to you on a regular service. We can however give you the option of an express service which could be with you in 24 hours of shipping. Also carefully choose the day appropriate to you. Please note that we only ship parcels to Europe on a Tuesday-Thursday.