The Legal Meat and Bones
1.1 Acceptance of Terms and Conditions
1.1.1 The website www.athleat.co.uk (“the website”) is owned and operated by Athleat UK Ltd. References to “we”, “us”, or “our” are references to Athleat UK Ltd. We are a company registered in England and Wales (company number 08197407), our VAT number is 159441394 and our office address is:
64 / 72 Drymen Road
1.1.2 Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.
1.2 Changes to Terms and Conditions
1.2.1 We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 20th January 2015.
1.3 Accounts and Billing for RepBox Membership
1.3.1 You can find the specific details regarding your subscription with Athleat UK Ltd including your next scheduled boxes, by logging into your account on the website and clicking on the relevant section of your dashboard.
To view, amend or cancel existing orders, to view the payments you have made, to view or amend your personal details, to view or amend your payment card details or to view or amend delivery address details just click here – https://www.athleat.co.uk/customer/account/login/
Please note that you will need to be logged in to your account to access these links.
1.4 Other applicable terms
2.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.
2.2 All content and programming of the website is our property. Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, de-compile or reverse engineer any of the materials, software or content on the website without our written permission. Use of the website is restricted to personal, non-commercial use only.
2.3 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.
2.4 You may not use the website for unlawful purposes or in any way that may damage our name or reputation or that of our affiliates.
2.5 It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website.
2.6 We may, from time to time, restrict access to certain features, parts or content of the website, or the entire website, to users who have registered with us.
2.7 You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so.
2.8 The information contained in this website is for general information purposes only. We endeavour to keep the information contained on the website (other than User Material (as defined in clause 3.2 below)) up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at email@example.com.
3.1.1 All intellectual property rights in or relating to the website (including our text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us. Except where you are given a non-exclusive licence to use the intellectual property rights that you need to enable you to use the website in accordance with these Terms and Conditions, you are not given any rights in respect of the intellectual property rights owned by us and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the website.
3.2 External Links
3.2.1 From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.
3.2.2 If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.
4.1 In order to purchase products from the website, you must first register to set up an account with us by completing the registration form on the website.
4.2 In order to register an account you must be an individual and agree to comply with these Terms and Conditions. If you are registering on behalf of an organisation or company you must have the authority to bind that company. If you are under 18 years of age and you order goods from the website, please note that you are liable to pay for such order and be held responsible for your order.
4.3 When signing up you need to provide:
your full name
a valid and current email address
your delivery address
your payment card details
4.4 You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.
4.5 We may refuse at our absolute discretion any application to join us or receive our services for any reason whatsoever.
4.6 You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.
5.1 Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
5.2 Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at firstname.lastname@example.org
6.1 When you register for a RepBox Membership on the website you will automatically be signed up to receive a regular delivery of our products (either every week, fortnight, three weeks or four weeks). You can manage and make changes to your orders online at any time when you are signed into your dashboard.
6.2 You may submit orders online at any time after you have created an account. The website allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections. You are given the opportunity to review the box contents, delivery date and frequency of orders in the ‘my RepBox’ section of your dashboard. The website allows you to review all the boxes that you have already ordered from us, you can do this by clicking ‘my orders’ within your dashboard whenever you are signed in.
6.3 Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions.
6.4 No order is accepted from you until our website displays an order confirmation message. This message is displayed after you make any changes to your RepBox.
IF GOODS ARE NOT FIT FOR CONSUMPTION ON RECEIPT OF DELIVERY PLEASE CONTACT US IMMEDIATELY. YOU MUST NOT CONSUME A PRODUCT THAT YOU BELIEVE IS NOT AT THE RIGHT TEMPERATURE OR IS NOT FIT FOR CONSUMPTION. IF YOU HAVE ANY DOUBTS, DO NOT ATTEMPT TO CONSUME THE PRODUCT AND CONTACT US IMMEDIATELY. WE WILL ENDEAVOR TO REPLY QUICKLY BUT IF THE REPLY IS DELAYED – DO NOT CONSUME THE PRODUCT.
7.1 Free delivery is automatically available for all orders over £100 after all discounts, promotional codes and offers have been applied.
7.2 Delivery of the Goods will be made to the address specified in the order and you must make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. It is your responsibility to check ALL order confirmations prior to the order being dispatched.
7.3 If you change address, you must update your address details in the relevant section of the website to ensure that no boxes are sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded for any boxes delivered to the wrong location.
7.4 Whilst we will endeavour to use your selected delivery method we reserve the right to use alternative delivery methods without prior notification.
7.5 Your order will be fulfilled on the preferred delivery date you specify at checkout (or in your dashboard area in the case of a RepBox) unless there is an event outside our control. If we are unable to meet the preferred delivery date, you will be informed by ourselves or our authorised courier company depending on the stage of delivery the event occurs as soon as possible. All delivery dates are preferred and not guaranteed.
7.6 Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the instructions the order will be left in an area that the authorised courier company considers safe. We will also endeavour to follow any delivery instructions you provide but this cannot be guaranteed.
7.7 If a delivery is refused at the correct delivery address for whatever reason, the parcel is destroyed or automatically returned to the sender. Perishable items cannot be resent and refusing an order should be the very last resort.
7.8 You give your permission for the authorised courier to leave the parcel in a safe location. This is however down to the individual driver discretion and cannot be guaranteed.
7.9 We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the courier options available to us in your area are too unreliable.
7.10 If you are dissatisfied with any product you receive from us, please contact our customer services team immediately at email@example.com.
8.1 On each product page under ‘Nutritionals’ we list the full breakdown of Nutritional Analysis carried out by Intertek Foods (UK) and approved under the direction of John Searle BSc (Hons); MChemA; CChem; FIFST; MRSC.
8.2 Nutritional information and macronutrient breakdowns across the site is accurate to the batch we tested. We cannot be liable for variations to this due to the nature of the products.
8.3 All provenance and EEC cutting codes we display on the website are kept as up to date as possible and reviewed on a regular basis. More provenance information is available on request for each species but we reserve the right to substitute products according to availability and may replace them with products from other suitable, approved suppliers if required. All products are butchered in a BRC AA Grade facility run by our supply partner British Premium Meats.
8.4 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the product accurately, the natural variations of the products means that our Products may vary slightly from those images.
8.5 Although we have made every effort to be as accurate as possible, because our products are butchered to order, all sizes, weights, capacities, dimensions and measurements indicated on our site have a tolerance of between 5% and 10% depending on the product in question. More information available on request.
8.6 The packaging we use may vary from that shown on images on our site from time to time.
8.7 All Products shown on our site are subject to availability and under certain circumstances we reserve the right to substitute certain products which may form part of your order. If this is not possible we will contact you and make appropriate arrangements.
9.1 We reserve the right to withdraw or cancel promotional items, special offers or voucher codes, at any time for any reason without notice. All offers are subject to availability and while stocks last.
9.2 Introductory offers are only available to new users of the website. Except where expressly stated, previous users of the website do not qualify for an additional special offer.
9.3 Except where otherwise stated, discounts and credits are available only once to any one person.
9.4 Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers.
9.5 You must have internet access and valid payment details to redeem a discounted offer.
9.6 You warrant that you are using a voucher code on our site in good faith. If you redeem or attempt to redeem a voucher to which you, or a third party, are not entitled, you may be committing a civil or criminal offence.
9.7 If we make a refund for a Product that has been purchased under a promotional offer, the refund will be based on the terms of the promotional price. Your statutory rights are not affected.
9.8 In the event that Discount Voucher Codes are issued, they will have their own terms associated to them. These terms will be explained at the time the code is issued (if the code is issues electronically or physically, i.e. posted/delivered, then the terms will be explained in writing). If you are in possession of a code that does not work please contact customer services immediately. If the code is not working as a result of its individual terms and conditions then this will be explained.
9.9 You will be charged the full RepBox Membership price for boxes after your discounted offer. We will continue to bill you by your chosen payment method for the Athleat UK Ltd RepBox Membership you cancel scheduled boxes.
10.1 The price of products is as quoted on the website and delivery charges are inclusive of VAT.
10.2 We take payments through Sagepay and Paypal and are bound by their terms and conditions. For RepBox Members the Sagepay Token system securely stores your card details, not Athleat UK Ltd.
10.3 Payment will be authorised at time of order but not actioned until the morning of despatch and you will be alerted immediately if there are any issues with your payment. We will email RepBox customers prior to the despatch of your RepBox to remind you of the imminent despatch of your order as a courtesy but please note that the delivery of your RepBox is your responsibility and therefore we are not under any obligation to rectify or stop any unwanted orders after 5pm the day before despatch if the reminder mails do not reach you in time or go into junk or spam folders.
10.4 If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future RepBoxes in order to help prevent any interruption to the service. If you would prefer to opt out from this service, please contact us on firstname.lastname@example.org
10.5 You agree not to hold us responsible for banking charges incurred due to payments on your account.
10.6 Goods are subject to seasonal changes in supply levels and supply prices. We reserve the right to change the fees for any services at any time. We agree to notify you at least 30 days in advance of any change in fees. Please note that you can cancel at any time – see Cancellation section below.
11.1 You can cancel your RepBox Membership at any time up to 5pm the working day before despatch is due by calling us on 0141 3438 122. There are no cancellation fees or penalties outside of losing your RepBox Membership privileges.
11.2 You remain responsible for ensuring that any such cancellation is not only attempted but confirmed by us, in time for the deadline.
11.3 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.
11.4 Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order for the purchase of a box under the Customer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
11.5 If your goods are not fit for consumption on receipt of your order please contact us immediately. You must not consume a product that you believe is not at the right temperature or is not fit for consumption.
11.6 If you have returned a Product to us because it is faulty or mis-described, we will refund the price of such defective Product in full, together with any applicable delivery charges or reasonable costs you incur in returning the Product to us.
11.7 Unless the Products are faulty or not as described you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you.